Flexible Booking, it's in your hands.

We know life doesn't always go as expected, so we're making it easier for you to plan your next cinema trip.

We're giving you the option to cancel your tickets at any time, no questions asked, up to an hour before the start of the performance. All you need to do is choose to add the Flexible Booking Charge at the time of booking. It's entirely optional, but offers peace of mind should your plans change for whatever reason. 

Terms and Conditions of Flexible Booking

• The Flexible Booking Charge (75p per ticket) is only available to purchase on bookings containing up to a maximum of 10 tickets made online or by phone.
• On payment of the Flexible Booking Charge, you are entitled to a refund of the full value of your ticket(s) purchased online, or by phone. Ticket(s) purchased in person won't be offered the Flexible Booking option.
• Flexible Booking must be purchased at the time of booking, this service cannot be added at a later date.
• Flexible Booking Charge will be applied to every ticket in the order, including if you are booking for more than one film or event. 
• Flexible Booking claims must be made up to 1 hour prior to the scheduled performance. After this time the terms of the Flexible Booking will no longer apply.
• Flexible Booking is an optional 75p per ticket and does not affect your statutory consumer rights. By declining this option you agree that your tickets are non-refundable and non-transferable in line with our standard booking terms and conditions. Full Ts and Cs here.
• The Flexible Booking Charge only applies to standard films and event cinema performances. Regal Theatre shows and special events are not included. 
• The Flexible Booking Charge only covers tickets and does not cover booking fees, or other items within the transaction. 

How to Claim

• In order to make a claim you must sumbit a request using the form below at least 1 hour before the time of the performance stated on the ticket(s).
• You must complete the form fully in order for us to review the request.
• Ticket refunds will be processed back to the card used to make the purchase.
• Ticket refund requests can only be applied once, for all or part of the Booking Value (i.e. refund 1 ticket).
• Subsequent changes are not permitted under the scheme. These terms and conditions do not affect or alter your statutory rights.
• Claim here